What you need to Know!!
What do I need to bring?
Just yourself. We provide the canvas, easel, brushes, paint, and an apron.
Can I bring my own alcohol?
The majority of our classes are held in licensed venues, so there is no B.Y.O food or drink to those establishments. Your ticket price includes a voucher to spend at the venue.
Please note, Classes held in hire venues (warehouse spaces) where there are no food or drinks available for purchase. In this circumstances you will be able to B.Y.O and the event will specifically say so. Please check the event listing for details.
Can I save the food voucher included in my ticket price (where applicable) and use it on another day?
Sorry, no, any food or drink included in your ticket price must be redeemed from the venue during your specified event time. Any unused vouchers or tokens expire at the end of your painting session and the venue has no obligation to honour these at a later date.
What should I wear?
The dress code applies to the venue requirements (mostly casual clothing) You will be provided an aprons at the start of the class. We will be painting in acrylic and when acrylic paint dries, it does not come out of clothing so please wear something you feel comfortable painting in.
What time do I need to arrive for Class?
The class will open 15 minutes beforehand to allow time to mingle before the painting starts. We recommend arriving early to check in and mingle. Class will starts on time.
I want to make a day of it?
Since you are already coming to a licence venue, majority of the venues cater for brunch, lunch and dinner. refer to the venue website for further information.
I am running late to my Class. Can I still come?
Yes; however, please be advised that the class starts on time and we will do our best to get you to catch up so don’t stress.
Are your venues wheelchair accessible?
Most of our venues do have disability access, please check your event listing for information and advise us via email when purchasing your tickets so we know how to cater for you.
Please contact email@example.com or 0415 683 587 for more information on accessibility for specific events.
What to expect during the class
“I’m not artistic. Will I be able to complete my painting?”
Yes! Our Artist will guide you through every step of the painting and ensure you’re on course to leave the class with a completed work of art. Acrylic paint dries quickly, making mistakes easy to fix and perfect.
I have previous painting experience. Are the classes strictly for beginners?
No, some participants come to the classes because it provides easy access to painting supplies and there’s no long-term commitment. Advanced painters are encouraged to come relax and have fun.
Is there an age limit for the Classes?
Not as such, although painters who are 12 to 17 years of age must be accompanied by their parent/guardian in order to attend public classes. You must be 18 years of age or older to consume alcohol.
Why do you take photos during events?
We use photos from our events for advertising and marketing purposes. By clicking on the Submit Order button, you confirm that you accept Loos Creative Space can take photographs of you and authorize us its assigns and transferees to copyright, use and publish the same in print and use the photographs of you with or without your name and for any lawful purpose, including for example such purposes as publicity, illustration, advertising, and Web content.
Do you ever share my contact details
Absolutely No. If you registered for e-Newsletter, then we only use your email address to send you news from Loos Creative Space regarding new classes, special offers, and discounts.
I am in a group or with someone else.
If you are attending with others just send us an email firstname.lastname@example.org and we will ensure that you sit together. If your coming by yourself let us know and we will make sure you have others to chat with and leave with some new friends.
What happens if I can't make it.
Things happen. We get it. However, we are a small business. When you purchase a ticket to a class, that secures your place and prevents someone else from purchasing those tickets. We expect all our events to sell out and as such, have a strict cancellation policy. Cancellation request are required to be sent via email only.
What is your cancellation policy?
EVENT CANCELLATIONS - Public classes.
We are a new small business in the events industry, the success of our business relies on ticket sales. When a ticket to our class is purchased, that secures your place in the class and we expect all our events to sell out so a strict cancellation policy ensures our business to continue.
Cancellations with more than 14 days notice:
If you email us more than 14 days in advance - we will be able to transfer you to a future class of your choice free of charge.
Cancellations with more than 7 days notice:
If you email us more than 7 days in advance, we will offer your tickets to someone on the waitlist.
However, there is no guaranteed that we can re- sell the ticket. If we manage to resell your tickets we will grant you a class credit to be used at a later date, minus a $15 rebooking fee.
Please note we are unable to credit the portion of the ticket price that is allocated as a booking fee.
Less than 7 days notice:
Unfortunately, it is too short notice for us to be able to resell your tickets as we need to give those on the wait list a chance to respond and we do not do administration on the weekends.
Please see if you can gift the ticket to a friend or family member as you would any other event.
If someone in your group is ill or unable to attend, you may bring someone in their place. As we have limited seating available, “no call, no shows” will not be refunded.
Please Note: We do not offer refunds for class credit if you forget to use it before it expires.
PRIVATE & CORPORATE EVENTS
We require a 50% deposit to be paid in order to secure the booking. We require a minimum of 14 days’ notice for any cancellations. We can reschedule your event to another date or provide a full refund of the deposit only. Final payments is required 14 days prior to event.
Please ensure your guests are ready to commence painting at the agreement upon start time. We will grant a 15 minute levy, but if our instructor is required to wait further past this time, we will bill you for a late commencement fee.
Do you offer online tutoring?
if classes are not for you and you want to learn to paint please email email@example.com to discuss lessons and prices.